All custom-printed items are non-refundable once production has started or the product has been delivered, unless there is a proven defect or error caused by our team.

You may be eligible for a refund or reprint if:

• The product is defective or damaged upon arrival
• The final print is significantly different from the approved artwork
• An installation was not completed as agreed

Claims must be submitted within 3 working days of receiving the item or service, with photo evidence and a detailed description.

If approved, we will offer:

• A full or partial refund, or
• A reprint or reinstallation at no additional cost

Refunds will be processed via the original payment method.